Shipping Policy
The majority of our items are shipped free within the continental United States through FedEx, UPS, or USPS. The shipping service used will depend on the size and weight of the item and the delivery location. Medium to large items, including engines, transmissions, body parts, wheels, and other oversized products, may require freight shipping. Certain products or destinations may have additional shipping charges, which will be displayed during checkout or communicated before the order is completed.
Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully received and verified. Estimated transit time for standard U.S. orders is generally 3–10 business days after processing, depending on the destination, item size, carrier, and shipping service used.
All orders will receive tracking information once the shipment has been dispatched. Tracking information will be provided by email and may also be available through the order details section of your account.
Orders valued at $499 or more may require a signature upon delivery. If you have specific delivery requirements, please contact us before placing your order.
Shipping Damage
While we make every effort to package every item as safely as possible, packages may occasionally be delayed, lost, or damaged while in transit.
If an item is delayed beyond its expected delivery date, please check the tracking information provided with your order. If the issue persists, contact us so we can assist with the shipment.
If a package arrives damaged, please notify us within 48 hours of delivery. We may need to file a claim with the applicable shipping carrier. Customers may be required to provide photographs of the item, packaging, shipping label, and a detailed description of the damage.
Please do not discard the packaging, shipping materials, or damaged components until the claim has been resolved, as these may be required by the carrier when processing the claim.
Freight Shipping
Large or heavy products, including certain engines, transmissions, body panels, wheels, and other oversized automotive parts, may be shipped using a freight carrier.
Freight orders are generally processed within 1–2 business days after payment has been received and verified. Estimated U.S. transit time is generally 3–10 business days after processing, depending on the destination, item size, carrier, and shipping service used.
The buyer or authorized recipient should inspect freight shipments at the time of delivery. If there is visible shipping damage, please notify the delivery driver and have the damage recorded on the delivery documentation before signing for the shipment.
If the damage is minor and the item can still be accepted, have the driver document the damage and contact us as soon as possible. If the shipment has major visible damage that makes the item unusable, please contact us immediately and, where appropriate, refuse the shipment.
Failure to document visible freight damage at the time of delivery may affect our ability to successfully submit a shipping damage claim with the carrier.
Local Pickup
Eligible items may be available for local pickup at our location:
Prestige OEM Parts
1075 Ford St
Colorado Springs, CO 80915, USA
Please contact us before arriving to confirm that your order is ready for pickup. The person collecting the order may be required to provide identification and order information.
Applicable sales tax will be collected where required. Local pickup orders that have not been collected within 14 days from the date the order was placed may no longer qualify for cancellation.
International Shipping
We offer international shipping to eligible destinations. International orders are generally processed within 1–2 business days after payment has been received and verified.
Estimated delivery times after processing are: Canada, 5–10 business days, United Kingdom, 7–14 business days, Australia, 7–15 business days, New Zealand, 7–15 business days, Germany, 7–14 business days, United Arab Emirates, 7–15 business days.
These delivery times are estimates and may vary depending on the destination, product size and weight, shipping service, customs clearance, and carrier delays. Large or oversized products requiring freight shipping may take longer. Where applicable, a more specific shipping estimate may be provided before the order is completed.
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout or agreed to in writing.
Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays caused by incorrect delivery information or customs processing.
If an international shipment arrives visibly damaged, please document the damage and contact us as soon as possible. Please retain the product and all original packaging while the issue is being reviewed.
International returns and warranty claims are subject to the terms stated in our Warranty & Returns Policy.
Expedited Shipping
Expedited shipping may be available for certain products and destinations at an additional cost. Please contact us before placing your order if expedited delivery is required so that we can confirm available services and pricing.
The buyer is responsible for any additional expedited shipping charges. Expedited shipping charges are non-refundable in the event of a standard return unless otherwise required by applicable law.
Processing and delivery schedules vary depending on the carrier and shipping service selected. Weekend or holiday delivery is not guaranteed unless specifically confirmed as part of the selected shipping service.